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New 01/04/2024
We are looking for a GRA for this project. You will complete the project and graduate as a master student.
If you are interested, or you know some one who is interested, share this news and write an email to the Priciple Researcher as well as the main supervisor-Dr Tan Lay Hong. I will be the co-supervisor.
New 02/04/2024
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Dear all students
Can you ask these students write an email to me? bcchew@utem.edu.my. I am the supervisor for them under Industrial Training (Latihan Industri). Thank you.
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BTMP 2323 R&D Management and Commercialisation
1. Mid-Term Test 20% will be called on 9/5/2024 Thursday 20:30 (830pm) via online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test. No autosave function. You have to submit 3 minutes before time closes.
2. ONE online classes for BTMP2323
-Thursday 02/05/2024 Online Class for BTEC 10:00am-13:00. The URL is here
Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.
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BTMS 2053 Management of Service
The latest information
1. The Group assignment is out now. Please refer to ULearn. The group assignment report due date is on 17/5/2024 Friday at 23:59 (11:59pm-which means tomorrow is Saturday 18/5/2024). Only the group leader submits the Group Assignment Report to ULearn.
2. Tentatively, the Group Assignment Presentation will start on (a) 20/5/2024 during the lecture for Section 1, the first group and (b) 22/5/2024 during the lecture for Section 2, the first group.
3. Mid-Term Test 20% will be called on 10/5/2024 Friday 20:30 (830pm) online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test. No autosave function. You have to submit it 3 minutes before time closes.
BTMS Section 1:
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir.
#Jagakehadirananda
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BTMS Section 2:
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir.
#Jagakehadirananda
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4. Tuesday 30/4/2024 Online Class for BTMS Section 1 and Section 2, 1400 (2:00pm)-1700 (5:00pm). The URL is here
Take note:
a. We have set our online classes.
b. If I have to attend meetings, you can check this blog if class is cancelled.
c. Your unique number must be complete S1. or S2. to avoid I missed your attendance.
d. The online attendance form can only be filled when I announce specific time during my lecture.
e. If you record your attendance too early or too late, it can not be counted.
f. I will call your name to read the texts.
5. Materials used Cengiz Haksever, Barry Render
*Page numbering is based on the PDF reader
Lecture 1:
-page 24-25 [section 1.2]
What are services?
-page 39-41 [section 2.2]
General Concept of a Productive System
Lecture 2:
-page 42-48 [section 2.3, 2.4]
Characteristics of Services
The Service System
Lecture 3:
-page 49-57 [section 2.4 (Exhibit 2.5), 2.5]
Service and Service Processes
Service Encounters
Lecture 4:
-page 95-99
Why Service Companies Go Global
Classification of Firms from an International Perspectives
Lecture 5:
-page 105-106 [Exhibit 4-3]
Clustering of Services and Internationalization Modes
-page 185-186
Design and Development of Services and Service Delivery Systems
Why the Design is so Important
Lecture 6
-page 191-193 [8.3]
Design Quality and Value
-page 202-204 [8.4]
Principles of Service Design
Page 204 last paragraph Not all the supplementary services exist...depends on the nature of the service.
Lecture 7
-page 204-211
-EXCLUDE pages 211-222 (even though there are highlighted texts)
Lecture 8
-page 228 for readings only
-page 232
-page 241-245* (Section 9.4)
-Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.
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