INFOZONES for Students

This page is designed for the use of my students. There are teaching and reading materials which I hope could be useful for your study. 

Please keep checking on this page for the latest announcement with the title "Home INFOZONE". I hope you enjoy learning from my classes. 

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BTMS 2053 Section 2

 

1(a). NEW: Assignment L3 is out now. Due date: Saturday 12 April 2025 at 2359.

 

1(b). NEW: Assignment L5 is out now. Due date: Saturday 26 April 2025 at 2359.

1(c). NEW Mid-term test for Section 1 and Section 2 will be conduct on 14/5/2025. Standby for this date. No replacement for the mid-term test. 

 

2. Check your attendance record on ULearn now. 

(a) Email me if there are mistakes.

(b) Provide "University accepted evidence" for non-attendance. 

(c) Those who have missed 2 lectures: Upon a 3rd non-attendance, you will be barred from the final examination. University rules apply.

  

Lecture 1: 

1.2 What are Services? (pdf pg. 24-26)

2.2 General Concept of a Productive System (pdf pg. 39-42)

2.3 Characteristics of Services (pdf pg. 42-46)

 

Lecture 2: 

2.4. The Service Organization as a System 

-Exhibit 2-4 The Service System (pdf pg. 46-49)

-Exhibit 2-5 Services and Service Processes (pdf pg. 49-50)

2.5 Service Encounters (pdf pg. 51-52)

 

Lecture 3:

-Exhibit 2-6 Service Encounters: Going to a Rock Concert (pdf pg. 54-56)

-Service Encounters from Various Perspectives (pdf pg. 56-57)

-Elements of a Service Encounters (pdf pg. 58-63)

-Role of Other Customers in Service Encounters (pdf pg. 63-64)

2.6 Summary (pdf pg.65-66) 

 

Lecture 5:

4.3 Why Service Companies Go Global (pdf pg.95-99)

-Exhibit 4-3 Clustering of Services and Internalisation Modes (pdf pg.105-106)

 

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BTMS 2053 Section 1

 

1(a). NEW: Assignment 3 is out now. Due date: Saturday 12 April 2025 at 2359.

 

1(b). NEW: Assignment 5 is out now. Due date: Saturday 26 April 2025 at 2359.

1(c). NEW Mid-term test for Section 1 and Section 2 will be conducted on 14/5/2025. Stand by for this date. No replacement for the mid-term test. 

 

2. Check your attendance record on ULearn now. 

(a) Email me if there are mistakes.

(b) Provide "University accepted evidence" for non-attendance. 

(c) Those who have missed 2 lectures, upon a 3rd non-attendance, you will be barred from the final examination. University rules apply. 

 

Lecture 1: 

1.2 What are Services? (pdf pg. 24-26)

2.2 General Concept of a Productive System (pdf pg. 39-42)

2.3 Characteristics of Services (pdf pg. 42-46)

 

Lecture 2: 

2.4. The Service Organization as a System 

-Exhibit 2-4 The Service System (pdf pg. 46-49)

-Exhibit 2-5 Services and Service Processes (pdf pg. 49-50)

2.5 Service Encounters (pdf pg. 51-52)

 

Lecture 3:

-Exhibit 2-6 Service Encounters: Going to a Rock Concert (pdf pg. 54-56)

-Service Encounters from Various Perspectives (pdf pg. 56-57)

-Elements of a Service Encounters (pdf pg. 58-63)

-Role of Other Customers in Service Encounters (pdf pg. 63-64)

-2.6 Summary (pdf pg.65-66) 

 

Lecture 5:

4.3 Why Service Companies Go Global (pdf pg.95-99)

-Exhibit 4-3 Clustering of Services and Internalisation Modes (pdf pg.105-106)

 

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BTMP 2323 

1. NEW: Group Assignment is out now. Due date: Saturday 24 May 2025 at 2359.

-Announced early to give you sufficient time to complete the group assignment. 

-Last day for questions: 2/5/2025 during the lecture. 

-NEW Mid-term test will be conducted on 15/5/2025. Stand by for this date. No replacement for the mid-term test. 

2. Check your attendance record on ULearn now. 

(a) Email me if there are mistakes.

(b) Provide "University accepted evidence" of non-attendance. 

(c) Those who have missed 2 lectures: Upon a 3rd non-attendance, you will be barred from the final examination. University rules apply.

 

Reading materials

(A) IP Commercialisation Policy 

(B) Garis Panduan Dana

 

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MTKT 5333 

 

1. NEW: Assignment 5 is out now. Due date: Saturday 26 April 2025 at 2359.

 

2. 7/4/2025 1900 MBA Class Online. The URL is here. 

 

3. Presentation of Individual Assignment 23/4/2025, 1900 MBA Class Online. The URL is here. 

 

4. Mid-Term Test 30/4/2025 1930. 

 

Reading materials

(A) NSTIP 

(B) 10 10 MySTIE 

(C) National 4IR Policy

 

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PDTM 6323 

 

1. See you again on 8/4/2025.

 

Plans

(a) 22/3/2025 Saturday

(b) 27/3/2025 Thursday

(c) 8/4/2025 1030pm Tuesday online. The URL is here.

(d) 26/4/2025  11am Saturday online/hybrid

(e) 29/4/2025  830pm Tuesday online  

(f) 3/5/2025 11am Saturday Physical/Hybrid

 

Reading materials

(A) The Tragic Downfall Of Nokia

(B) NSTIP 

(C) 10 10 MySTIE 

(D) National 4IR Policy