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New 01/04/2024
We are looking for a GRA for this project. You will complete the project and graduate as a master student.
If you are interested, or you know some one who is interested, share this news and write an email to the Priciple Researcher as well as the main supervisor-Dr Tan Lay Hong. I will be the co-supervisor.
New 02/04/2024
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Dear all students
Can you ask these students write an email to me? bcchew@utem.edu.my. I am the supervisor for them under Industrial Training (Latihan Industri). Thank you.
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BTMP 2323 R&D Management and Commercialisation
1. Mid-Term Test 20% will be called on 9/5/2024 Thursday 20:30 (830pm) via online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test.
2. ONE online classes for BTMP2323
I hope to have ONE online class for BTMP2323.
This is because we have to catch up our classes to prepare for the mid-term test which will cover Lecture 1 until Lecture 7. We have enjoyed our holidays and now we need to have class replacement.
Please propose the date/time for ONE class replacement on day time as soon as possible (give me at least 3 days to arrange).
Latest update 25/4/2024:
-Monday 29/4/2024 I cannot have class.
-Tuesday 30/4/2024, I am available in the afternoon from 2pm.
Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.
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BTMS 2053 Management of Service
BTMS Section 1:
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir.
#Jagakehadirananda
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BTMS Section 2:
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir.
#Jagakehadirananda
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1. TWO online classes for BTMS Section 1 and Section 2.
I hope to have TWO online classes for BTMS Section 1 and Section 2.
This is because we have to catch up our classes to prepare for the mid-term test which will cover Lecture 1 until Lecture 7. We have enjoyed our holidays and now we need to have classes replacement.
Please propose the date/time for TWO classes replacement on day time as soon as possible (give me at least 3 days to arrange).
Latest update 25/4/2024:
-Monday 29/4/2024 I cannot have class.
-Tuesday 30/4/2024, I am available in the afternoon from 2pm.
If Section 1 and Section 2 can combine classes will be great so that all students will share same information for the mid-term test. Besides, please make sure all students can attend, so that no one is left out. Write an email to me bcchew@utem.edu.my to let me know.
The online google form attendance must be filled when I announce specific time during my lecture. If you too early or too late, it can not be counted.
2. Mid-Term Test 20% will be called on 10/5/2024 Friday 20:30 (830pm) via online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test.
3. Materials used Cengiz Haksever, Barry Render
*Page numbering is based on the PDF reader
Lecture 1:
-page 24-25 [section 1.2]
What are services?
-page 39-41 [section 2.2]
General Concept of a Productive System
Lecture 2:
-page 42-48 [section 2.3, 2.4]
Characteristics of Services
The Service System
Lecture 3:
-page 49-57 [section 2.4 (Exhibit 2.5), 2.5]
Service and Service Processes
Service Encounters
Lecture 4:
-page 95-99
Why Service Companies Go Global
Classification of Firms from an International Perspectives
Lecture 5:
-page 105-106 [Exhibit 4-3]
Clustering of Services and Internationalization Modes
-page 185-186
Design and Development of Services and Service Delivery Systems
Why the Design is so Important
Lecture 6
-page 191-193
Design Quality and Value
-page 203-211
-EXCLUDED page 211-222
-page 232
-page 241-245* (Section 9.4)
-Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.
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