24 April 2026

INFOZONES for Students



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Sem 2, 2025/2026
Note: L10 is suggested to be conducted online
Red Font: Holidays



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BTMS 2053 Service Management
Latest on 24/4/2026 (1230) 

Salam sejahtera. 

Disebabkan anda tidak hadir, semua rekod kehadiran akan diaudit. Maka bukti-bukti adalah diwajibkan untuk dikemukakan. 
Sekiranya gagal berbuat demikian selepas Isnin, 27 April 2026, jam 10.00 pagi, surat amaran fakulti akan dikeluarkan. Penilaian seterusnya akan dihalang (Group Assignment dan mid-term).

*Daniel masih belum membalas email. 

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Posted on 23/4/2026 (23:00)

Salam sejahtera semua pelajar BTMS (S3)

Terima kasih kerana membantu menyampaikan maklumat kepada pelajar yang tidak hadir kuliah pada 22/4/2026. Saya telah menerima emel surat rasmi daripada sebahagian pelajar, kecuali dua orang yang masih belum membalas.

Walaubagaimanapun, surat rasmi mereka perlu disokong oleh bukti berikut:

(i) Surat pelepasan rasmi daripada pensyarah atau pegawai berkenaan; atau
(ii) Meminta pensyarah atau pegawai berkenaan menghantar emel kepada saya untuk:

Pertama: Mengesahkan kebenaran diberikan bagi menyiapkan lawatan industri bagi kursus Inventory Management, walaupun sedia maklum bahawa kuliah Service Management pada 22/4/2026 (8.00 – 11.00 pagi).

Kedua: Mengesahkan penyertaan dalam program sukarelawan, walaupun sedia maklum bahawa kuliah Service Management pada 22/4/2026 (8.00 – 11.00 pagi).

Ketiga: Bagi kes ketidakhadiran kerana tidak sihat tanpa MC, ketidakhadiran tetap direkodkan. Anda pelajar kanan yang mesti tahu, ketidakhadiran perlu ada bukti.

Maka, pelajar yang tidak ada MC perlu meminta Penasihat Akademik mengemukakan emel sokongan kepada saya sebagai peluang terakhir sebelum surat amaran fakulti dikeluarkan.

Tarikh tutup pengemukaan bukti ialah pada Isnin, 27/4/2026 jam 10.00 pagi.

Ramai dalam kalangan mereka merupakan ahli kumpulan tugasan anda. Sekiranya surat amaran fakulti dikeluarkan, mereka akan dihalang daripada menjalani penilaian seterusnya dan dibar daripada subjek ini. Oleh itu, mohon kerjasama anda untuk memaklumkan mereka agar segera mengambil tindakan sebelum surat amaran dikeluarkan.

Terima kasih atas kerjasama anda untuk membantu rakan-rakan anda.


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Posted on 21/4/2026

22/4/2026 and 24/4/2026, we will cover lecture 6 and lecture 7. 

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Dear Students,

Please take note of the 3 activities for your Group Assignment Submission:

Activity 1. Submission to TURNITIN

(a) Ensure your group assignment meets the following criteria
-Similarity Index must be below 30%.
-AI-generated content must be below 30%.
-Assignments with AI-generated content
between 90–100% will receive 0 marks.
(b) Label your group assignment using your group leader’s name.
(c) Submit your group assignment through Turnitin only ONCE.
(d) No submission to TURNITIN will result in a 5% deduction from the total score.
Deadline: 9 May 2026, 20:00 (8:00 PM).

Activity 2. Submission to ULearn
(a) The group assignment must include a front cover page signed by all members.
(b) Submit the assignment to ULearn by 9 May 2026, 23:00 (11:00 PM).
(c) Assignments sent via email or not submitted to ULearn will not be marked and will receive 0 marks.

Activity 3. Group Assignment Video Submission (ULearn
(a) Submit your group presentation video to ULearn by 15 May 2026, 23:00 (11:00 PM).

Important
(a) All assignments must be submitted on time.
(b) Early submission is encouraged.
(c) All submissions are required for audit compliance.

Note 
Late submissions will not be accepted due to Internet downtime, IT system glitches, PC damage, File corruption. 

All students must plan ahead and ensure timely submission. This assignment is declared on 10/4/2026.

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Hello Malaysian students,
I am Prof Chew, specialising in Technology Management and Sustainable Management.

Are you interested in pursuing PhD (Research) under my supervision?
Information: Mybrain
My email bcchew@utem.edu.my 

12 March 2026

My High Impact and The Best Quality Journal Articles


I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  




















1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available