INFOZONES for Students

Sem 2, 2025/2026

Note: L10 is suggested to be conducted online

Red Font: Holidays

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MPSW 5023 Research Methodology

Dear students, 

1. I will evaluate your research proposal on 

11 April 2026. 

2. Please conduct your presentation on 11/4/2026.  

3. Due date of your Research Proposal + Presentation Slide 11/4/2026, 2300 night. 

Teaching Approach

1. FFII

2. ALOE (Action, Learn, Occupy, Evaluate)

3. Research Problem (ICE: Ideas, Connections, Extensions)

4. Teaching guide 

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BTMS 2053 Service Management

Dear students, 

1. Group assignment report, due on 9/5/2026 23:00 night.

2. Group assignment presentation (video), due on 15/5/2026 23:00

3. Assignments must be: 

(a) submitted on time, early submission is encouraged

-1% deduction per day for late submission. 

(b) Turnitin check for Group Assignment Report

-Similarity Index must be < 30% and 

-AI Generate Contend must be < 30%

(c) submitted into ULearn. 

Assignment sent via email cannot be marked due to audit compliance (0%). 

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Hello Malaysian students,

I am Prof Chew, specialising in Technology Management and Sustainable Management.

Are you interested in pursuing PhD (Research) under my supervision?

Information: Mybrain

My email bcchew@utem.edu.my 

My High Impact and The Best Quality Journal Articles

I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  

1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available