INFOZONES for Students

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Semester 2 2025/2026

Note: L10 is suggested to be conducted online

Red Font: Holidays

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BTMS 2053 Service Management

Latest 16/5/2026

1. I welcome Section 2 (22/5/2026 Friday) student (who does not have any lecture or official activities) to join my Wednesday class (20/5/2026 Section 3) at 8am, BK2. 

2. We have completed 

a. mid term test 20%

b. group assignment 25%

3.  Get ready for the individual assignment 10%, (I will announce soon), which will need you to bring your laptop to class, completed in class. Therefore you must attend. 

My High Impact and The Best Quality Journal Articles

I uphold ethical publication, ensuring that my work is guided by integrity. I avoid self-citation and citation circles, focusing on  authentic research that advances the field and aligns with global academic standards.   

1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available