My High Impact and The Best Quality Journal Articles

Committed to the highest standards of research integrity and ethical publication, my work is guided by academic rigor. I avoid artificial citation networks and self-citation, focusing on delivering authentic, high-impact research that advances the field of Technology Management and Sustainable Management while aligning with global scholarly benchmarks.   

1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available

INFOZONES for Students

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Time Table for Semester 1 2026-2027

To all BTMS S1, S2 and S3 students

1. The first class will proceed as scheduled. Late return tickets or similar reasons are not acceptable to miss the lecture.

2. Students of Section 1 and 2, bring your laptop/Tab, a power extension cord, and mobile data. We will be using laptops during the session.

3. Fill up the front rows and sit according to your section in the lecture hall, forming two separate groups.

4. Students in Section 3: Sit on the computers in Makmal Komputer 2 are functioning properly.

5. Ensure the lecturer’s projector and computer are switched on before class begins.