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27 October 2026
29 September 2026
My High Impact and The Best Quality Journal Articles
Committed to the highest standards of research integrity and ethical publication, my work is guided by academic rigor. I avoid artificial citation networks and self-citation, focusing on delivering authentic, high-impact research that advances the field of Technology Management and Sustainable Management while aligning with global scholarly benchmarks.
1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available
2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available
3. 2020: Alipay entered Malaysia: a closer look at the new market
entry strategy driven by Chinese tourists. Paper
available
4. 2017: Service quality implementation
in shaping sustainable banking operating system: A case study of Maybank Group. Paper available
5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper
available
6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK
PLC. Paper
available
7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available
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