INFOZONES for Students

Sem 2, 2025/2026

Note: L10 is suggested to be conducted online

Red Font: Holidays

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MPSW 5023 Research Methodology

Dear students, 

I am Professor Chew. 

I will be teaching Research Methodology on 

(a) 4 April 2026, 

(b) 5 April 2026, and 

(c) 11 April 2026. 

This subject is extremely important, as it will equip you with the research skills to carry on your MBA Project (Dissertation) later on.

Please bring your laptop to take notes, prepare your creative thinking and be ready for interactive participation throughout the sessions. I look forward to seeing you all soon face to face on 4th and 5th April 2026. 

Assignments must be submitted on time. 

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BTMS 2053 Service Management

Dear students, 

I am Professor. Chew. Welcome to my class. 

For Week 1 and Week 2, we will conduct in a synchronized

Assignments must be: 

(a) submitted on time, 

1% deduction per day for late submission

(b) checked through Turnitin.  

-Similarity Index is below 30% and 

-AI Generate Contend is below 30%

(c) submit the assignment into ULearn. 

Assignment sent via email will not be marked. 

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Hello Malaysian students,

I am Prof Chew, specialising in Technology Management and Sustainable Management.

Are you interested in pursuing PhD (Research) under my supervision?

Information: Mybrain

My email bcchew@utem.edu.my 

My High Impact and The Best Quality Journal Articles

I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  

1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available