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BTMS 2053 Service Management
Posted on 15/6/2026
Final Examination
1. Write my name clearly as
“Professor Dr. CHEW Boon Cheong”
on your answer booklet.
-If you address your booklet to other lecturers or wrong my name wrongly, I will not be able to trace it.
2. Make sure you answer the questions in sequence: Question 1, Question 2 and Question 3.
-Jumping around will cause difficulty in the marking process.
3. Ensure your handwriting is clear and readable.
4. Highlight or underline keywords to improve scoring.
5. Do not tie your answer booklet if you have only one copy.
-Only tie the booklets together if you are using two.
-Label Booklet 1 and Booklet 2.
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Individual Assignment 10%
There are two issues with your individual assignment:
1. I set a total of 25 questions in ULearn, but many of you did not answer them. Instead, you submitted four pages of point-form notes. How could you ignore what I explained in class about each part of the policy, and then provide only a few paragraphs and point forms?
2. I specifically instructed you not to use AI for your work. I am checking each of your profiles on Turnitin, and those who used AI will have a significant number of marks deducted. 100% AI will get 0%.
3. Look at the Similarity Index and the AI Contend of your Individual Assignment
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Group Assignment
Look at the Similarity Index and the AI Contend of your Group Assignment
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