15 April 2026

INFOZONES for Students



Sem 2, 2025/2026
Note: L10 is suggested to be conducted online
Red Font: Holidays



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BTMS 2053 Service Management

Dear Students,

Please take note of the 3 activities for your Group Assignment Submission:

Activity 1. Submission to TURNITIN

(a) Ensure your group assignment meets the following criteria
-Similarity Index must be below 30%.
-AI-generated content must be below 30%.
-Assignments with AI-generated content
between 90–100% will receive 0 marks.
(b) Label your group assignment using your group leader’s name.
(c) Submit your group assignment through Turnitin only ONCE.
(d) No submission to TURNITIN will result in a 5% deduction from the total score.
Deadline: 9 May 2026, 20:00 (8:00 PM).

Activity 2. Submission to ULearn
(a) The group assignment must include a front cover page signed by all members.
(b) Submit the assignment to ULearn by 9 May 2026, 23:00 (11:00 PM).
(c) Assignments sent via email or not submitted to ULearn will not be marked and will receive 0 marks.

Activity 3. Group Assignment Video Submission (ULearn
(a) Submit your group presentation video to ULearn by 15 May 2026, 23:00 (11:00 PM).

Important
(a) All assignments must be submitted on time.
(b) Early submission is encouraged.
(c) All submissions are required for audit compliance.

Note 
Late submissions will not be accepted due to Internet downtime, IT system glitches, PC damage, File corruption. 

All students must plan ahead and ensure timely submission. This assignment is declared on 10/4/2026.

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Hello Malaysian students,
I am Prof Chew, specialising in Technology Management and Sustainable Management.

Are you interested in pursuing PhD (Research) under my supervision?
Information: Mybrain
My email bcchew@utem.edu.my 

12 March 2026

My High Impact and The Best Quality Journal Articles


I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  




















1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available