INFOZONES for Students

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Semester 2 2025/2026

Note: L10 is suggested to be conducted online

Red Font: Holidays

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BTMS 2053 Service Management

Latest on 27/4/2026 (15:00/3pm)

Baki 5 orang pelajar yang masih belum membalas email dengan 

(a) kepilan surat rasmi kepada PA dan saya (menyatakan perkara sebenar ketidakhadiran)

(b) bukti anda menghadiri lawatan industri 

(c) bukti anda mengikuti program sukarela 

*jika (b) dan (c) bukan perkara sebenar, anda gunakan cara penyelesaian (a) untuk menyatakan sebab sebenar ketidakhadiran. 

Alasan sakit tanpa MC itu, tidak patut dikemukakan, kerana anda sudah pelajar kanan. 

Saya berikan masa sehingga 27/4/2026 10 malam.

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Group Assignment

My High Impact and The Best Quality Journal Articles

I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  

1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available