23 April 2026

INFOZONES for Students



Sem 2, 2025/2026
Note: L10 is suggested to be conducted online
Red Font: Holidays



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BTMS 2053 Service Management
Latest on 23/4/2026 

Dimaklumkan bahawa satu email rasmi telah dihantar kepada pelajar yang tidak hadir ke kelas pada 22 April 2026 kerana makluman/justifikasi masih belum diterima. Email tersebut mengandungi arahan untuk mengemukakan justifikasi bertulis (Surat Rasmi yang betul formatnya) berhubung ketidakhadiran berkenaan serta penjelasan. Sehubungan itu, pelajar yang terlibat perlu mengambil tindakan. Ini adalah untuk mematuhi Peraturan Akademik seperti berikut. 



Tarikh akhir penerimaan Surat Rasmi melalui email adalah pada 23/4/2026jam 5.00 petang (17:00). Tujuan post ini adalah untuk anda memaklumkan kepada rakan-rakan anda, sekiranya mereka merupakan rakan serumah anda.

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Posted on 22/4/2026
1. B062410623 Muhammad Aliff (L6, L7)
2. B062410512 Alia Maisarah (L6, L7)
3. B062410533 Danish Wazif (L6, L7)
4. B062410541 Mohammad Syafiq Ikhwan (L5 belum dijelaskan
5. Sudah menerima surat rasmi melalui email
6. B062410548 Soorriya (L6, L7)
7. B062410624 Harraz Darwisy (L6, L7)
8. B062410511 Muhammad Daniel (L4, L5): submit MC dalam email, dan hardcopy selepas ini) 

Salam sejahtera:
Tujuan: Pemakluman untuk tindakan segera:

Pelajar yang bernama seperti di atas diwajibkan menulis e-mel kepada saya untuk memaklumkan ketidakhadiran bagi Lecture 6 dan Lecture 7, bagi mengelakkan surat amaran. Saya ada maklumkan L6 dan L7 ini dalam blog. Jika anda ada MC/surat dari UTeM, sertakan dalam email, dan berikan saya hardcopy selepas ini. Tarikh akhir penerimaan e-mel adalah pada 22/4/2026, jam 10.00 malam (22:00)Penjelasan adalah penting bagi mematuhi peraturan universiti, kehadiran 80%. (rujuk peraturan akademik untuk fahami implikasi). Sebarkan maklumat ini sekiranya mereka merupakan rakan serumah anda.

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Posted on 21/4/2026

22/4/2026 and 24/4/2026, we will cover lecture 6 and lecture 7. 

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Dear Students,

Please take note of the 3 activities for your Group Assignment Submission:

Activity 1. Submission to TURNITIN

(a) Ensure your group assignment meets the following criteria
-Similarity Index must be below 30%.
-AI-generated content must be below 30%.
-Assignments with AI-generated content
between 90–100% will receive 0 marks.
(b) Label your group assignment using your group leader’s name.
(c) Submit your group assignment through Turnitin only ONCE.
(d) No submission to TURNITIN will result in a 5% deduction from the total score.
Deadline: 9 May 2026, 20:00 (8:00 PM).

Activity 2. Submission to ULearn
(a) The group assignment must include a front cover page signed by all members.
(b) Submit the assignment to ULearn by 9 May 2026, 23:00 (11:00 PM).
(c) Assignments sent via email or not submitted to ULearn will not be marked and will receive 0 marks.

Activity 3. Group Assignment Video Submission (ULearn
(a) Submit your group presentation video to ULearn by 15 May 2026, 23:00 (11:00 PM).

Important
(a) All assignments must be submitted on time.
(b) Early submission is encouraged.
(c) All submissions are required for audit compliance.

Note 
Late submissions will not be accepted due to Internet downtime, IT system glitches, PC damage, File corruption. 

All students must plan ahead and ensure timely submission. This assignment is declared on 10/4/2026.

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Hello Malaysian students,
I am Prof Chew, specialising in Technology Management and Sustainable Management.

Are you interested in pursuing PhD (Research) under my supervision?
Information: Mybrain
My email bcchew@utem.edu.my 

12 March 2026

My High Impact and The Best Quality Journal Articles


I uphold ethical publication, ensuring that my work is guided by integrity. I avoid excessive self-citation, and my contributions are driven by authentic research aimed at advancing the field.  




















1. 2026: Development of Quality-of-Life-Technology (QoLT) Product and Service Design Model for the Elderly Paper available

2. 2024: Ant Financial in establishing the early stage of the Alipay eco system in Malaysia. Paper available 

3. 2020: Alipay entered Malaysia: a closer look at the new market entry strategy driven by Chinese tourists. Paper available 

4. 2017: Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group. Paper available 

5. 2017: A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group. Paper available 

6. 2016: Ethical banking in practice: a closer look at the Co-operative Bank UK PLC. Paper available 

7. 2015: Exploring manager's perspective of service quality strategies in Malaysian banking industry. Paper available