HOME INFOZONES for Students

 

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New 01/04/2024

We are looking for a GRA for this project. You will complete the project and graduate as a master student. 
If you are interested, or you know some one who is interested, share this news and write an email to the Priciple Researcher as well as the main supervisor-Dr Tan Lay Hong. I will be the co-supervisor.

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BTMP 2323 R&D Management and Commercialisation

1.  Mid-Term Test 20% will be called on 9/5/2024 Thursday  20:30 (830pm) via online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test.  No autosave function. You have to submit 3 minutes before time closes. 

2. Attendance Matters

-Submit all MC/Documents (in hardcopy only, not softcopy) during the lecture on 9/5/2024, as the last chance to clear your non-attendance for the 1st half teaching block (Lecture 1 until Lecture 7). 

-After 9/5/2024, no reason will be accepted. I have given enough time for you all to clear it every week.

-Once the 3rd non-attendance (without reason) takes place, we will go through the procedure which complies with the University rules, and you will be stopped from the final examination. 

-Failure to submit MC/Documents will cause your attendance marked as absent. 

-Please check your SMP and make sure you have registered for this subject. 

3. The Group assignment is out now. Please refer to ULearn. The group assignment report due date is on 17/5/2024 Friday at 23:59 (11:59pm-which means tomorrow is Saturday 18/5/2024 00:00). Only the group leader submits the Group Assignment Report to ULearn. 

4. The Group Assignment Presentation will start on (a) 23/5/2024 during the lecture for Group 1, and 
(b) 30/5/2024 during the lecture for Group 2.  

All the PowerPoint must be submitted 2 days after the presentation. This is because I will give feedback during your presentation. After you made corrections, your group leader must upload the corrected Power point to ULearn. 

For examples: 
(1) Group 1 presents on 23/5/2024, the group leader must submit into ULearn before 25/5/2024 2359 (11:59 which means tomorrow is 26/5/2024 00:00). Any late will cause a 1% deduction per day.
(2) Group 2 presents on 30/5/2024,  the group leader must submit into ULearn before 1/6/2024 2359 (11:59 which means tomorrow is 2/6/2024 00:00). Any late will cause a 1% deduction per day.

Please take note, because this system has time/date recorded, therefore it will record every detail of the submission.

The due date for this PowerPoint has no relationship with your actual submission date = PD + 2 days after the presentation before 23:59.

Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.

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BTMS 2053 Management of Service

The latest information 3/5/2024
-Please help me to remind Michelle Lim Jia Xuan to rely on my email and take action before we are into Monday lecture on 6/5/2024.

1. Attendance Matters

-Submit all MC/Documents (in hardcopy only, not softcopy) during the lecture on 

(a) during the lecture on 6/5/2024 BTMS Section 1 and 
(b) during the lecture on 8/5/2024 BTMS Section 2. 

6/5/2024 (BTMS Section 1) and 8/5/2024 (BTMS Section 2), are the last chance to clear your non-attendance for the 1st half teaching block (Lecture 1 until Lecture 7). 

-After 9/5/2024, no reason will be accepted. I have given enough time for you all to clear it weekly. 

-Once the 3rd non-attendance (without reason) takes place, we will go through the procedure which complies with the University rules, and you will be stopped from the final examination. 

-Failure to submit MC/Documents will cause your attendance marked as absent. 
-Please check your SMP and make sure you have registered for this subject. 

2. The Group assignment is out now. Please refer to ULearn. The group assignment report due date is on 17/5/2024 Friday at 23:59 (11:59pm-which means tomorrow is Saturday 18/5/2024). Only the group leader submits the Group Assignment Report to ULearn. 

3. Tentatively, the Group Assignment Presentation will start on (a) 20/5/2024 during the lecture for Section 1, the first group and (b) 22/5/2024 during the lecture for Section 2, the first group.  
 
All the PowerPoint must be submitted  2 days after the presentation. This is because I will give feedback during your presentation. After you made corrections, your group leader must upload the corrected Power point to ULearn. 

For examples: 
(1) BTMS Section 1 presents on 20/5/2024, the group leader must submit into ULearn before 22/5/2024 2359 (11:59 which means tomorrow is 23/5/2024 00:00). Any late will cause a 1% deduction per day.
(2) BTMS Section 2 presents on 22/5/2024,  the group leader must submit into ULearn before 24/5/2024 2359 (11:59 which means tomorrow is 25/5/2024 00:00). Any late will cause a 1% deduction per day.

This will apply to all the group presentations, with presentation date (PD) + 2 days after the presentation before 2359 as the due date and time.

Please take note, because this system has time/date recorded, therefore it will record every detail of the submission.
The due date for this PowerPoint has no relationship with your actual submission date = PD + 2 days after the presentation before 2359.

 
4. Mid-Term Test 20% will be called on 10/5/2024 Friday 20:30 (830pm) online. No replacement for this mid-term test. Make sure you have proper internet and devices to conduct this mid-term test. No autosave function. You have to submit it 3 minutes before time closes. 
 
BTMS Section 1:
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir. 
#Jagakehadirananda

BTMS Section 2: 
Pelajar yang tidak menghadiri kuliah 2 kali tanpa sebab perlu ambil perhatian. Bila berlaku kali ketiga, maka anda akan terima surat amaran dan tidak dapat menduduki peperiksaan akhir. 
#Jagakehadirananda

5. Materials used Cengiz Haksever, Barry Render
*Page numbering is based on the PDF reader
Lecture 1: 
-page 24-25 [section 1.2] 
What are services? 
-page 39-41 [section 2.2] 
General Concept of a Productive System

Lecture 2:  
-page 42-48 [section 2.3, 2.4] 
Characteristics of Services
The Service System

Lecture 3:  
-page 49-57 [section 2.4 (Exhibit 2.5), 2.5] 
Service and Service Processes
Service Encounters

Lecture 4:  
-page 95-99 
Why Service Companies Go Global
Classification of Firms from an International Perspectives

Lecture 5:  
-page 105-106 [Exhibit 4-3] 
Clustering of Services and Internationalization Modes 
-page 185-186 
Design and Development of Services and Service Delivery Systems
Why the Design is so Important

Lecture 6
-page 191-193 [8.3]
Design Quality and Value 
-page 202-204 [8.4]
Principles of Service Design 
Page 204 last paragraph Not all the supplementary services exist...depends on the nature of the service.

Lecture 7
-page 204-211
-EXCLUDE pages 211-222 (even though there are highlighted texts) 

Lecture 8
-page 228 for readings only
-page 232
-page 241-245* (Section 9.4)
  
-Individual/Group Assignment 15% is due on 08/04/2024 is COMPLETED.
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